Last update: March 2022
The Curiosity Space is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect to how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Australian Privacy Act 1988 (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at Home (oaic.gov.au)
What is Personal Information and why do we collect it?
Personal Information is information that identifies an individual. Examples of Personal Information we collect include: your name, your address, your email and your phone number.
This Personal Information is obtained in many ways including assessments, correspondence, telephone, email, via our website, Google forms, podcast interviews, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our therapy and/or other services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes which are closely related to the primary purpose.
You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or by clicking on the unsubscribe bottom at the bottom of our communication.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use your information.
Sensitive information is defined in the Privacy Act to include information about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
For the primary purpose for which it was obtained
For a secondary purpose that is directly related to the primary purpose
With your consent; or where required or authorised by law
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties such as EAP counselling organisations or insurance companies if you choose to use either of these parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss and from unauthorized access, changes or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for at least 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
The Curiosity Space will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure that we can continue to provide quality services to you.
Due to the COVID-19 pandemic, your vaccination status may be requested to attend in person therapy. This information is treated in the same manner as your other Personal Information.
Throughout the COVID-19 pandemic, you may be required by the state or country that you reside in to check in via QR code. You can read more about how your data is used when you sign up to use your state or country's COVID -19 apps.